EMA helps Travel and Hospitality businesses to deliver extraordinary customer experience and succeed.
How EMA Stands Out From The Pack
Streamline business operation
EMA's robust and instinctive business management solutions for hospitality industry helps streamline multiple-business operations as well as offer the right mix of smart tools to help boost productivity and profitability, and manage growth.
Better customer satisfaction
The hospitality industry revolves around the customer and it's not just enough to manage them in a CRM software. EMA CRM for hospitality industry helps keep track of the customer communications and honor customer commitments to make sure they are taken care of.
Grow your client customer base
Analyze current customers to uncover relationships and key influencers that work your business with advanced reports in EMA. Then, create marketing campaigns, bulk SMS, newsletters, and email blasts using EMA Campaigns apps and keep your customers coming and find new customers.
The hospitality industry comprises a broad category of fields such as employees, customers, finances, work shifts etc. With EMA's integrated suite of business apps, you can manage everything from one screen
Advanced analytics and comprehensive reports
For ages, analytics in hospitality always meant complicated calculation and grouping. With so many channels and unplanned walk-ins it is an uphill task for businesses to render reports that they could trust.
To tackle this, EMA CRM for hospitality management helps in generating a clear picture of your sales performance, revenue generating areas and other stats. With these information available in a single click you can start focusing on the area where your business needs most attention to and make smart decision to take you business to the next level.
Know your customers better
With the hospitality industry growing faster than ever, the competition to satisfy and retain customers has increased as well.
A well-grounded CRM program should be built to capture each customer interactions, transactions, and help in identifying the most frequent and valued customers. With EMA CRM in-place businesses can generate high-quality consumer info for services and promotion activities. This holistic 360 Degree view furnishes hotels with better opportunities to up-sell, cross-sell, and build overall rapport.
Better check-ins with your employees
Managing employees is one of the challenging task that any industry. It is so challenging it is almost safe to say it is an organized chaos with employee shifts, schedules, uninformed absenteeism etc.
For any establishment to perform well, it depends on the output of its employees. And what better way to efficiently manage employees than with EMA Employees app. Everything from employee shifts, work hours, remarks can be managed and recorded in the Employees app.
What EMA CRM brings to the table?
Easy data structuring with one centralized hub to manage all your customers from different branches.
Increase customer loyalty and experience using customer information analysis.
One integrated platform to manage all your employees, customers, and other needs, if the need arises.